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Home: Software: Help Desk: Support and Management
- CustomFAQs
Provides web based support tools for help desks and call centers featuring customer service faq, live chat, knowledge base and email management.
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- FMDirect
Provide integrated support solutions for Help Desk and Customer Relationship Management operations.
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- Help Desk Management Toolkit
A selection of resources and documents designed to help ensure that the help desk is managed and implemented to the highest possible quality
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- ITIL Service Desk
Explains how to implement a help desk (a 'service desk') under the disciplines of ITIL.
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- RightAnswers LLC
Offers a range of technical support knowledge bases for help desk professionals.
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- Service Level Agreement World
Offers a service level agreement template, guide, checklist and presentation designed to support help desk implementation and CRM generally.
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- The ITIL Help Desk Framework
ITIL is an increasingly popular discipline with which to manage the help or service desk. ITIL Help Desk explains the role of ITIL and provides a number of resources.
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- Touchpaper Software
Supplier of CRM and ITSM solutions, in addition to best practice advice and latest industry news
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